Foster & Maintain Customer Relations 

What is the purpose of this course?

The purpose of the learning credited in this unit standard is to ensure that learners are able to interact professionally with customers. Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers, and thus improves the employability of credited learners, by enhancing their understanding of the processes and the context of customer service.

What will I learn?

Qualifying learners will be able to:

• Describing organisational structures and products/services for specific contexts.

• Operating within a customer service system according to context requirements.

• Identifying customer needs and expectations within specific contexts.

• Dealing with customer complaints according to specified procedures.

• Choosing interpersonal behaviours appropriate for occupational situations.

 

What is the pre-requisite for this course?

It is assumed that you are competent in:

• Communication at NQF Level 2. 

• Mathematical literacy at NQF Level 2. 

How long will it take me?

30 Notional hours

(3 Credits. Each credit = 10 hours)

What do I get?

A certificate of competence and your results will be uploaded on the NLRD (National Learner Database)

SAQA QUAL ID:  123258

NQF Level:  3

Credits: 10

SETA:  TETA